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Ordering Information

We offer 3 great ways to order:
  • Place orders by shopping on our secure online catalog.
  • You may also fax in your orders on our 24 hour toll free fax (888) 597-2699. When faxing orders, please use our order form. If you do ont have our order form, please download it here. It is also helpful if you have the items numbers of the items you wish to order.
  • If you prefer to speak with our friendly Customer Service representatives, they can be reached at (800) 274-7141 or (973) 478-6086 between 9:00 AM - 5:00 PM (EST) Monday - Friday. Please be prepared with your credit card information and have th estock numbers available for the items you wish to purchase.
We do not have a minimum order. Orders less than $50.00, will incur a $5.00 service charge. Your phone number is required to process your order.

Shipping

It is our goal to process your order immediately and ship within 48 hours. Please allow for additional lead times during the holiday season. All orders are shipped F.O.B. point of origination. Most orders are shipped via UPS. We reserve the right to substitute carriers in order to facilitate delivery. Back ordered items will be shipped as soon as they become available unless we are instructed otherwise in advance. If a customer wants their shipment Air Express we will need your UPS or Fed Ex account number or a credit card prior to shipping to secure the freight charges. We must have a U.S. street address for shipping.

Actual shipping costs will be determined at the time of shipping and added to your invoice, FOB point of origination.

Damages

  • Please report all damages within 5 days of the receipt of your shipment.
  • If you receive an item that is defective, call our Customer Service Department immediately for a Return Authorization Number (RAN). Defective returns require a RAN to be replaced. We will send you a replacement immediately.
  • We will not be responsible for any freight damaged merchandise accepted by the customer. The customer will be responsible for filing freight claims with the freight carrier on collect shipments that are accepted by the customer.

Returns

Returns not due to Accent Packaging Inc.'s error must be made within 30 days of the invoice date. All returns must be returned in the original packaging and will be refunded less shipping charges and a 25% restocking fee. For custom items, a proof will be furnished prior to printing. No returns will be accepted on custom items. Seasonal Merchandise may not be returned.

Payment Options

We currently offer only credit card payment over the internet. Only Visa or Master Card is accepted. Returned checks are subject to a $25.00 processing fee.

Product Specifications/Pricing

All sizes and weights listed on this website are approximate. Product descriptions and pricing are based on the information available at the time of uploading and are subject to change without notice. In the event of any typographical errors we reserve the right to correct the price with customer notification prior to shipping. Please be aware that product colors may vary slightly according to dye lots.

The Accent Advantage

Take advantage of our Volume Discounts

Save an additional 5% Off on any stock order over $500.00

Save an additional 10% Off on any stock order over $1,000.00

Save an additional 15% Off on any stock order over $1,500.00

For Orders over $2,000.00 Email for Additional Savings!!!


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